Support that can see your screen.
When something is stuck, we do not leave you with a help article. Someone from our team joins the screen you share, and works through it with you.
No ticket number, no queue, no explaining it twice. The person who sees your screen is the one who sorts it out.
How support works.
See your screen
Our team joins the screen you share and sees what you see, with children's details and other sensitive data masked. No describing a menu over the phone.
Ask from where you are
A chat window inside the platform reaches our team, so the question starts on the screen the problem is on.
Stay
Concierge support from day one, for as long as you are with us, not just the first month.
The work is ours, not yours.
Switching systems is the reason schools stay with software they have stopped liking. So migration is not a project we hand you a plan for. It is work we do. Live in weeks, not terms.
- 1
We migrate your data
Students, families, staff, attendance, assessment and finance records, from your current system or spreadsheets.
StudentsStaffAttendanceFees - 2
We set it up for your school
Your terms, classes and report formats, in your board's own words, and your fee structure with them.
IBCBSECambridge - 3
Training for every role
School leaders, coordinators, teachers and the office, each on their own screens.
- 4
You go live
You go live with someone on call from the first day.
Who we train.
Each person learns the screens they will use, not a tour of all of them.
- School leaders Dashboards, reports and Ask Me Anything: the questions they ask every week.
- The office Admissions, student records, fees and receipts, certificates and notices.
- Coordinators Timetables, assessment and report cards, from set-up to publishing.
- Teachers Attendance, homework and results, for their own classes.
- The gate and transport Gate passes, routes and the students on them.
Included for every school.
All of it is part of what every school pays for. Not a line on the quote.
- Data migration
- Set-up
- Training for every role
- Concierge support
Worth checking against any quote you are comparing us with.
How long does switching take?
Weeks, not terms. We migrate your data from your current system or from spreadsheets, configure the platform to your school, and train every role before you go live.
Are migration and training charged separately?
No. Data migration, set-up, training for every role and concierge support are part of what every school pays for.
What can your team see during a support session?
The screen you are sharing with us, while the session lasts, so nothing needs describing. Children's details and other sensitive data are masked: our team never sees them and has no access to them, during a session or at any other time.
What data can you bring across?
Students, families, staff, attendance, assessment and finance records, from your current system or spreadsheets. We agree the list with you before we start.
What happens when new staff join after we go live?
We train them on their own screens, as we trained everyone else.
How do we reach support?
From inside the platform, through the chat window on every screen. Someone from our team picks it up and, if it helps, joins the screen you share.
Reading for the school office.
Where staff time goes, the attendance admin that eats it, and messages home that bring children back.
3 min readWhat the OECD's teacher survey says about workload
The latest TALIS survey asked teachers across dozens of countries how they spend their week. Paperwork is still one of the biggest sources of stress.
iScuela team ·
Read the article
2 min readFive ways to cut attendance admin
Most of the time goes on chasing, not marking. Where the minutes go each morning, and how schools win them back.
Daniel Shaw ·
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3 min readThe messages to parents that reduce absence
Randomised trials with tens of thousands of families show that simple, personal messages about attendance work. Here is what they found, and where the evidence stops.
iScuela team ·
Read the article